Return Policy

We offer a hassle-free 30-day return policy from the date of item receipt.

 

Eligibility Criteria:

  • The item must be in its original, unused condition, with tags and in the original packaging.
  • Proof of purchase or receipt is required for processing returns.

 

Initiating a Return:

Please reach out to us at EVcharge@duracellpowercenter.com to start your return process. Once approved:

  • You will receive a return shipping label and detailed instructions for return shipment.
  • Items returned without prior approval will not be accepted.

Damages or Issues:

Upon receiving your order, please inspect the item immediately. Contact us promptly if there are any defects, damages, or if you receive an incorrect item. We’ll promptly address and resolve the issue.

 

Refunds:

  • Upon receipt and inspection of your return, we’ll notify you of the approval status for your refund.
  • If approved, the refund will be processed automatically to your original payment method within 10 business days.
  • Note: The processing time for the refund to reflect in your bank or credit card account may vary.
  • If more than 15 business days have passed post-approval without receiving your refund, please contact us at EVcharge@duracellpowercenter.com.

 

For any further queries or assistance regarding returns, feel free to contact us at support@duracellpowercenter.com

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